Building or upgrading a bowling centre is a significant investment. Switch® Care is our commitment that it stays that way.
Switch Care is not an add-on. It is part of what it means to be a Switch® operator.
From the day your equipment is installed, you have a dedicated support structure behind you — technical expertise, genuine parts, preventive care and remote monitoring — all working together to keep your centre running at full capacity.
When a lane goes down, every minute counts. Switch Care connects you directly to qualified Switch® engineers who know your equipment and understand your business. We respond fast — remotely where possible, on-site when it matters — because keeping your lanes open is keeping your revenue flowing.
The most expensive failure is the one you didn't see coming. Switch Care includes scheduled maintenance visits to inspect, service and tune your equipment before issues arise — protecting your investment and extending the life of every machine in your centre.
Switch Care monitors your system continuously. Anomalies are identified early and, in many cases, resolved remotely before they ever affect a bowler on your lanes. Less disruption, faster resolution, and a system that gets smarter about your centre over time.
Every Switch® centre runs on genuine Switch® components. Through Switch Care, you have direct access to original parts — sourced, shipped and guaranteed to perform exactly as your equipment was designed. No workarounds, no waiting, no compromises.
Every Switch Care member has access to a dedicated online platform built around the needs of centre operators.
The portal is available directly through your browser, and accessible from the Switch® Genie front desk, so your team always has support within reach.
- Browser & Switch® Genie front desk
Switch Care comes in three tiers — Core, Plus and Pro — designed to match the scale and demands of your operation. Every tier includes the fundamentals; as you move up, response times get faster, support gets more proactive, and your team gets closer to ours.
Every fundamental of Switch Care, included.
Faster response times and more proactive support.
Your team, closest to ours.
Joining through our current campaign? Switch Care coverage starts from day one — for both your Switch® Shield pinsetters and your Switch® Genie scoring subscription.