The support that comes with every Switch®.
Building or upgrading a bowling centre is a significant investment. Switch Care is our commitment that it stays that way.
One team behind your centre from day one: engineers who know your machines, original Switch parts, planned maintenance and monitoring that spots trouble before your bowlers do.
Talk to our team
Look up and order original Switch components against your own installation, through the portal or straight from our team.
Order partsManuals, specifications and the full technical library, plus the training material your team already uses.
Browse downloadsLocal partners across Europe, Asia and beyond, working to the same standards and with the same parts.
See distributorsSwitch Care is not an add-on. It is part of what it means to be a Switch® operator.
Five parts of one support structure, in place from the day your equipment is installed.
Qualified Switch engineers who already know your equipment. Remotely where possible, on site when the machine needs hands on it.
Scheduled visits to inspect, service and tune your equipment before a fault becomes a stoppage.
Continuous monitoring, so anomalies surface early and are often resolved before they reach your lanes.
Original Switch components for your own installation. No workarounds, no improvised fixes.
Tickets, parts, invoices and guides in one place, open in any browser.
Machines, lanes and software all come from Switch, and our engineers assist across the whole project. Nothing gets handed between suppliers.
The people who install it are the people who support it.
Every Switch® centre is installed and commissioned by our own engineers, from the substructure up. Your machines, layout and configuration stay on record, so when you report a problem years later nobody has to ask what you have installed.
Most faults never reach your lanes.
Support follows a clear order. Our systems flag issues early, our engineers resolve most of them remotely, and when a machine genuinely needs hands on it, a technician is already briefed before arriving.
Your equipment is monitored continuously. Anomalies surface as alerts rather than as a stoppage on a Saturday night.
Your team opens a request from the portal or the Genie front desk. It is logged, tracked and visible to you throughout.
A Switch engineer who knows your installation picks it up and works the problem remotely. Many issues end here.
When it needs hands on the machine, a technician comes with genuine parts and the history of your centre already in front of them.
Every Switch® installation is covered.
Cover begins the day your equipment is installed and applies to the equipment itself, not only the parts inside it.
Cover runs from commissioning, not from the day a part fails.
The engineers who installed your centre are the ones who handle the claim.
Every replacement is a genuine Switch component.
Your team, trained by Switch®.
Maintenance training starts at handover and stays available for whoever joins your team later.
Arrange a session
The right level of cover for every centre.
Your Genie subscription sets how support and training reach you. Every package covers scoring, operations and the training library; the higher packages add live sessions, dedicated support and installation help.
Ticket-based technical support, software updates and the full training library. Everything a centre needs to run scoring and daily operations.
Adds remote support sessions with an engineer, live virtual training and cloud data backup, with installation support available as an add-on.
Dedicated priority support, one-to-one specialist training, installation support included and remote access to your front office.
Not sure which package fits? Tell us how your centre runs and we will recommend the one that suits it, and you can move up whenever you need more.
Full comparison (PDF)Learn more about Switch®.
Catalogues, planning guides, technical documents and certificates in one place. Download what you need, and ask us for anything you cannot find.
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Protected from day one.
Whether you are a new Switch® operator or an existing customer looking to upgrade your cover, our team is ready to help you find the right plan.
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