What personal data we collect, why and how we use it, who we share it with, and the rights you have in relation to it.
Switch is committed to protecting the personal data entrusted to us. This Privacy Policy explains what personal data we collect when you visit our website, complete our forms, contact us or use our products and services, why and how we use that data, and what rights you have in relation to it. We process personal data in accordance with Turkish Law No. 6698 on the Protection of Personal Data (“KVKK”) and, where applicable, Regulation (EU) 2016/679 (the “GDPR”).
| Legal name | Switch International Bowling Ekipmanları Anonim Şirketi |
| Registered address | İtob Osb Mah. İtob Atatürk Cad. No: 31 / Menderes / İzmir, Türkiye |
| Trade registry / MERSIS no. | 0781051064800001 |
| Registered electronic mail (KEP) | switchbowling@hs01.kep.tr |
| info@switchbowling.com | |
| Telephone | +90 (232) 799 03 44 |
References in this Policy to “Switch”, “we”, “us” or “our” are to the data controller identified above.
This Policy applies to visitors to our website, prospective customers who request quotations or information, the representatives and employees of our customers and suppliers, individuals who contact us at trade fairs and events, job applicants, and site personnel who submit service requests.
Personal data of our own employees is processed under a separate employee privacy notice.
Identity and contact data. Name and surname, employer and job title, e-mail address, telephone number, postal address.
Customer transaction and commercial data. Quotation and order records, contract details, delivery and installation details, invoicing and payment records, warranty and service history, correspondence.
Technical data. IP address, browser and device information, pages visited, date and duration of visit, referring source, and usage data collected through cookies.
Visual data. Photographs and video recordings taken at trade fairs, openings and on site, used for promotional purposes only where you have given explicit consent; and CCTV footage recorded at our premises for security purposes.
Applicant data. CV, educational and professional background and references submitted in connection with a job application.
We do not request special categories of personal data (such as health, religious belief or biometric data). We do not process such data unless we have your explicit consent or are required to do so by law; any special category data submitted to us unsolicited is deleted without being assessed.
The lawful basis relied on for each purpose is set out in our KVKK Disclosure Notice.
We process personal data on the following lawful bases under Article 5 of the KVKK and, where the GDPR applies, Article 6 of the GDPR:
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
We collect personal data through the contact and quotation forms on our website, e-mail and telephone correspondence, contracts and order documentation, trade fair and site visits, service call records, career applications, and cookies and similar technologies used on our website. Collection takes place by wholly or partly automated means.
We do not sell personal data and do not transfer it for third-party marketing purposes. We disclose personal data only to the extent necessary for the purposes set out above, to the following categories of recipients:
International transfers. Because we serve customers in Europe, the Middle East and other regions and use cloud-based systems, your personal data may be transferred abroad. Such transfers are carried out in accordance with Article 9 of the KVKK, either to countries in respect of which an adequacy decision is in force or on the basis of appropriate safeguards (such as standard contractual clauses, binding corporate rules or a written undertaking). Where neither applies, transfers take place only on the basis of the statutory derogations or your explicit consent.
We retain personal data for as long as necessary for the purposes for which it was collected and in line with the minimum retention periods prescribed by applicable legislation.
| Category | Retention Period |
|---|---|
| Contracts and statutory books / invoices | 10 years from the end of the relationship |
| Quotation and customer correspondence records | 3 years from last contact |
| Service and warranty records | 5 years from expiry of the warranty period |
| Job applications | 1 year from the date of application |
| CCTV footage | 30 days |
| Cookie data | For the lifespan of the relevant cookie (see Cookie Policy) |
On expiry of the applicable period, data is erased, destroyed or anonymised in accordance with our Personal Data Retention and Destruction Policy.
We implement administrative and technical measures to prevent the unlawful processing of, and unlawful access to, personal data. These include role-based access controls, encryption in transit and at rest, up-to-date firewall and anti-malware protection, regular backups, confidentiality and data processing undertakings with our suppliers, and staff awareness training.
In the event of a personal data breach, we will notify the affected data subjects and the Turkish Personal Data Protection Authority (and, where applicable, the competent supervisory authority under the GDPR) within the statutory time limits.
Under Article 11 of the KVKK you have the right to learn whether your personal data is being processed and to request information about such processing; to learn the purpose of processing and whether the data is used in accordance with that purpose; to be informed of the third parties to whom the data is transferred domestically or abroad; to request rectification of incomplete or inaccurate data; to request erasure or destruction of the data; to request that rectification, erasure or destruction be notified to the third parties to whom the data was transferred; to object to a result arising against you from analysis carried out exclusively by automated means; and to claim compensation for damage suffered as a result of unlawful processing.
If you are in the European Union, you also have the rights of access, rectification, erasure, restriction of processing, data portability and objection under the GDPR, and the right to lodge a complaint with the supervisory authority in your country of residence.
How to exercise your rights. Requests may be submitted in writing to our registered address, to our KEP address using a secure electronic signature, or by e-mail from an address registered in our systems to switchbowling@hs01.kep.tr. We respond to requests within 30 days at the latest, depending on the nature of the request. Where responding entails a cost, we may charge the fee set out in the tariff published by the Personal Data Protection Board.
Our website may contain links to partner or third-party platforms. We are not responsible for the privacy practices of those sites and recommend that you review their own privacy notices before use.
Our website and services are directed at business customers. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that such data has been provided to us, we will delete it without undue delay.
We may update this Policy to reflect legal developments and changes to our services. The current version is always published on this page and the effective date is stated at the top of the text. We will provide additional notice of material changes.